Articles on ERP, operations, and management for heavy equipment dealerships.
The floor plan is the financial engine that lets you carry inventory without tying up all your own capital. But if it's not managed correctly, it becomes an invisible cost that erodes the margin on every sale.
Read article →Knowing how many work orders the shop closed this month isn't enough. Real workshop productivity is measured in billable hours per technician, diagnostic efficiency, and margin by service type.
Read article →A parts department specializing in heavy equipment handles complex technical references, part interchangeability, manufacturer backorders, and customers who are workshops. A generic point-of-sale system isn't enough.
Read article →Every department has its own file, its own spreadsheet, its own version of the truth. When you need an answer that crosses departments, nobody has it. That's not a communication problem — it's an information architecture problem.
Read article →Unlike new units, every used machine is a unique item with its own history, condition, and reconditioning cost. Without a system that manages them individually, margin is just an estimate.
Read article →Aftersales doesn't start when the customer calls with a problem — it starts the day they take delivery of the unit. The quality of that experience determines whether they come back to buy again or go to the competition.
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