The ERP built for heavy equipment service workshops

Keep your units running and your workshop under control: from the initial diagnosis to final payment in a single workflow, with control of technicians, parts and every unit's history.

+50 active dealerships and workshops

+27 years in the sector

Presence in Mexico and Latin America

Over 200 modules designed for the sector

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✓ 50+ dealerships and workshops trust SITIC

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The biggest pain points in a service workshop

Completed work orders that never get billed on time

The job is done in the workshop but billing is delayed or falls through the cracks. SITIC automates the close: finished order = invoice ready, no manual steps or lost revenue.

No documented inspection of critical points

There is no clear evidence of the equipment's condition when received, creating risk and disputes. In SITIC, record inspections from the start of each work order with photos and attached documents for full backing.

No control of technician productivity and efficiency

You don't know the actual time it takes to repair a unit. In SITIC you can measure this and understand exactly what is happening in your workshop.

Parts installed without a warehouse issue record

Parts swapped on units without being recorded on the work order, losing track of what the repair truly costs. With SITIC, this control is required before the order can be closed.

What SITIC does

What SITIC can do at your workshop

Work orders by QR code

Open work orders from your phone or tablet by scanning a QR code — instantly identify the unit and its service history.

Inspections with photos and documents

Critical points with photo evidence at the start and close of every work order. Full backing against the customer and the manufacturer.

Warranty management

Keep proper records of work performed to claim manufacturer warranties on time. Avoid rejections due to missing information.

Technician assignment and workload

Real-time visibility of what each technician is doing and how long they've spent on each work order.

Inventory connected to the workshop

Check parts availability in real time from every work order.

Scheduled preventive maintenance

Prevent failures from lack of follow-up with scheduled maintenance alerts, ensuring every service is performed on time.

Automatic customer notifications

Unit progress updates by WhatsApp and email. Fewer calls to the workshop, more customer confidence.

BI and workshop productivity

Review key indicators from an interactive Business Intelligence dashboard.

Success story · Service workshop

What Kenworth-DAF Laguna achieved by systematizing its after-sales flow

How Kenworth DAF Laguna improved its after-sales processes at its dealership

"SITIC has helped us greatly with process flow. We depend less on human error and focus more time on productive actions for the agency and our clients."

Jesús Villa

Service Manager · Kenworth DAF Laguna

Frequently asked questions

How does SITIC prevent completed services from going unbilled?

SITIC follows a process based on industry best practices where each stage requires the previous one to be completed. Progressing through the natural work-order process requires permissions and every movement is recorded in an audit trail.

Can technicians open and close orders from their phone?

Yes. Using a QR code per unit, the technician opens the order from their phone or tablet, records the work done, adds photos of inspection points and closes it without going to the office to enter anything. Internet access on the device is required.

Does SITIC record photographic inspections on unit intake and delivery?

Yes. When opening each work order you can record the equipment's condition with photos per inspection point. At close, the customer can sign digitally. This gives you full backing against any subsequent claim. Each photo stores the time, date and location where it was taken.

Can I measure the individual productivity of each technician?

Yes. SITIC records the actual time each technician spends per job: how long it took, what was done and how many orders were completed. With that data you can identify bottlenecks, redistribute workload and have concrete conversations with your team.

Does SITIC automatically generate the invoice when closing a work order?

Yes. When the order is closed, the system generates the invoice with all linked charges: labor, parts and additional services.

How does the workshop connect to the parts warehouse?

When a technician needs a part, they request it directly from the work order. The warehouse sees the request, validates availability and dispatches it. That issue is automatically recorded in inventory and linked to the order cost — no double entry, no end-of-day discrepancies.